Shipping & Returns
We do not send our packages "signature required". If you would like this option, please let us know in advance when your order is placed. Sometimes, even though we ship signature not required, the FedEx driver has the right to leave a call tag instead of the package if they do not feel comfortable leaving the package.
SHIPPING WHITE GLOVE:
Asheville Fine Furnishings ships our furniture white glove. Please observe additional shipping time of 3-4 weeks for this service as it ensures a safe delivery of your one of a kind piece.
FREE White Glove Service is available for the following US locations; Alabama, Delaware, DC, Florida, Florida Keys, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia.
If you are located outside these areas free freight shipping will be available to most other locations aside from remote areas.
Transit time ranges from 20 - 35 days - No weekend or Holiday delivery. This service requires an adult over the age of 18 to be available for in home delivery and set up. Arrangements will be made prior to delivery with the white glove service directly.
Asheville Fine Furnishings operations will begin the scheduling for pick up while your item is being built. Pick up of your item once complete can take 10 - 14 business days depending on many factors including weather, available space, weight, base or leg options to name a few.
If your furniture arrives damaged beyond repair you should refuse your shipment. Your shipper takes complete responsibility for each item upon pick up from our shop and certifies it in perfect order. They inspect it several times in transit and assume all responsibility for repair if it is damaged. If you furniture arrives with minor but acceptable damage please make note on your delivery receipt. Your shipper will repair this damage to your satisfaction.
SHIPPING FREIGHT CARRIER:
LTL service is available to commercial clients and select locations only.
RECEIVING YOUR FREIGHT:
Please make sure you have help to bring your crate inside. Your LTL Freight shipment will be secured in a crate with protective packaging, and high-grade straps to help prevent damage during transit. The shipment will arrive on a semi-truck. The semi-truck will have a lift-gate is instructed to bring the pallet to ground level. Be sure to inspect for damage or shortage with extra scrutiny.
Please note: When you sign the driver’s delivery receipt, you are acknowledging receipt of all products in good order. Before signing the delivery receipt, it is important that you follow the procedures outlined below:
Inspect the boxes and their contents for visible damage. If any damage is suspected
open the boxes carefully for further inspection. If any damage or shortage is discovered, do not sign the delivery receipt and refuse the shipment.
You as the customer have both the right and responsibility to inspect the goods before acceptance. If the goods arrive damaged and delivery is refused, we will file a claim with the carrier. All payouts will be dependent on the outcome of the claim. Freight claims can take 60 - 120 days to settle.
Any additional shipping costs incurred due to negligence or unresponsiveness on the part of the receiver (AKA “Consignee”) will be due to Asheville Fine Furnishings prior to delivery. If these costs are not paid, or if the carrier is unable to deliver the shipment for the reasons stated above, your shipment will be returned to us. You will be responsible for all fees incurred including re-consignment and additional transportation charges.
Return & Exchange Policy
Asheville Fine Furnishings provides a 30 Day No Questions Asked Return Policy on all of our one of a kind pieces. Items must be returned in the condition they were received. A 30% restocking fee will apply.
CUSTOM ORDERS: CAN ONLY BE CANCELLED WITHIN 3 BUSINESS DAYS AFTER THE ORDER HAS BEEN PLACED. AFTER 3 BUSINESS DAYS, NO REFUNDS OR REPLACEMENTS WILL BE GIVEN ON CUSTOM ORDERS
Please consider your purchase very carefully and ask questions before you buy.
RECLAIMED WOOD/BARN WOOD/BOAT WOOD DISCLAIMER:
Our Bali Boat Wood, Barn Wood and any reclaimed wood items are very rustic. They are the real thing and contain holes and cracks and uneven surfaces. This is not a manufactured plastic/pressboard or new wood product. Customers should expect drastic variations from each piece of material. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, holes, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns.
LIVE EDGE WOOD DISCLAIMER:
Customers should expect drastic variations as each slab is unique. Any variation or defect is acceptable with Live Edge slab material if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral
staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns. Live edge finished thickness varies with each slab. If your rough thickness is 3" your finished slab will vary between 2.50" - 3" depending on the material removed to achieve your optimum surface for finishing. If your rough slab thickness is 2" your finished slab will vary between 1.50" - 2".